To protect the coins in your wallet, we conduct a verification process to ensure that the withdrawal request is indeed yours. The coins will be sent to the external wallet address you provided within 3 business days during our operating hours, following a successful verification of the identification process.
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Important Information:
When withdrawing coins from your wallet and depositing them to an exchange, it is worth noting that most exchanges wait for up to 6 confirmations on the blockchain to credit the coins to your account. You can track the deposit on a blockchain explorer (you can find a link to your transaction ID in the recent actions area in the wallet) and see the progress of the confirmations. For Bitcoin, for example, 6 confirmations might take about an hour. If necessary, contact the exchange for further clarification.