To protect the coins in your wallet, we conduct a verification process to ensure that the withdrawal request is indeed yours. The coins will be sent to the external wallet address you provided within 48 hours during our operating hours, following a successful verification of the identification process.
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Important Information:
When withdrawing coins from your wallet and depositing them to an exchange, it is worth noting that most exchanges wait for up to 6 confirmations on the blockchain to credit the coins to your account. You can track the deposit on a blockchain explorer (you can find a link to your transaction ID in the recent actions area in the wallet) and see the progress of the confirmations. For Bitcoin, for example, 6 confirmations might take about an hour. If necessary, contact the exchange for further clarification.