Follow the following steps to withdraw coins from the Bits of Gold wallet to an external wallet:
1. Log into your account, click 'Bits of Gold Cold Wallet,' and then click the 'Withdraw' button.
2. Choose the cryptocurrency you wish to withdraw from the currencies in your wallet and select the relevant account.
3. Enter the amount you wish to sell, in cryptocurrency. Pay attention to the minimum amount displayed for withdrawal.
4. Enter the external wallet address to which you want the coins to be sent and indicate if it belongs to you. We recommend giving the wallet address a name to easily identify it later on. If you already have saved wallet addresses in our system, click on 'My Addresses' and select the address from there.
5. To protect the coins in your wallet with us, we perform a verification process to ensure that the withdrawal request is indeed yours.
6. Please enter the external wallet address to which you would like the coins to be sent and indicate whether it belongs to you. We recommend giving the wallet address a name so you can easily identify it later.
7. To verify the transaction, a 6-digit verification code will be sent to your registered phone number via SMS. Please enter the code to complete the transaction.
8. Identity Verification: To protect the coins in your wallet with us, we carry out a verification process to ensure that the withdrawal request is indeed yours.
We will now conduct a short verification by asking you to upload a photo of an ID of your choice and a selfie.
* You can continue the process on your mobile phone by scanning the QR code.
9. Take a selfie and click “Continue.”
* For withdrawals (single or cumulative within 7 days) up to 20,000 ILS, the process is digital and automatic. You will need to upload an identification document (passport / Israeli driver's license / Israeli biometric ID card) and then take a selfie photo according to the instructions on the screen.
* For withdrawals (single or cumulative within 7 days) over 20,000 ILS, we take stricter security measures and ask for a short identification call with you via Zoom. Our system will prompt you to schedule a call with us through the Calendly system.
Done! At this stage, your withdrawal request has been received. The coins will be sent to the external wallet address you provided within 3 business days following successful verification and during our operating hours. You can track the withdrawal status in the 'Recent Activities' in the wallet. We also update via email.
Please note: We are unable to verify whether the application and/or external wallet to which you are transferring crypto assets is a legitimate platform. Therefore, withdrawing crypto assets to an external wallet owned by you is solely the customer’s responsibility.
We also recommend conducting a brief Google search prior to making the withdrawal to ensure that the platform to which you intend to transfer the assets is valid and legitimate.