The coins you purchased will be visible in your wallet as soon as possible and no later than within three business days from the time the rate is locked. In most cases, this happens much sooner, but it depends on additional factors such as banking system operating hours, blockchain network congestion, and more.
At any time, you can go to the “Recent Activity” section in your account, click on “Status,” select the relevant status, and view the updated status of your order.
Important Information:
Once the rate is locked, the amount of crypto coins that will be sent to your wallet is determined, and you are no longer subject to the rate fluctuations of the purchased coin.
For purchases to an external wallet in amounts of 50,000 ILS and above, we perform a small “test” transaction by sending a small amount to your external wallet to ensure everything is in order. Afterward, you will receive an email to confirm the test. Once you approve it, we will send the remaining coins you purchased.