If you're unable to log in to your account, we recommend checking the following:
1. Check your email address
Make sure your email address (username) was entered correctly:
No spelling mistakes.
No extra spaces at the beginning or end.
The correct email domain (for example:
.com,.co.il).
2. Check your password
Make sure your password was entered correctly:
No extra spaces.
Correct use of uppercase and lowercase letters.
You can click the eye icon to reveal your password and make sure it was entered correctly.
If you've forgotten your password, select "Forgot Password" to reset it.
3. Check your two-factor authentication (2FA) code (if enabled)
If two-factor authentication (2FA) is enabled on your account, make sure that:
You're entering the most recent verification code.
The code belongs to your Bits of Gold account and not another service.
If you're using an authenticator app, make sure your device's date and time are set to update automatically, as an incorrect device clock may cause verification codes to be invalid.
4. Has your account been locked?
After several unsuccessful login attempts, your account may be temporarily locked for security reasons.
If this happens:
Check your email inbox.
Look for an email from us with instructions on how to unlock your account.
If you can't find it, check your Spam/Junk folder as well.
For more information, please see:
Why was my account locked, and how can I unlock it?
5. Refresh your login environment
If you've verified that all the information you entered is correct but you're still unable to log in, try the following:
Refresh the page and try again.
Log in using a different web browser.
Open an Incognito/Private browsing window.
Clear your browser's cache and cookies.
If you're using the mobile app, make sure it's updated to the latest version.
Still can't log in?
If you've completed all the checks above and you're still unable to access your account, please contact us via live chat, WhatsApp, or email.
To help us assist you more quickly, please include:
The email address you used to log in.
A screenshot of the error message (if one appears).
A brief description of the issue, including the device, browser, or app you're using.