If you are unable to log in to your account, you should check that:
Your username (your email address) is entered correctly and without spaces.
The password for the account is entered correctly and without spaces. You can click on the eye icon to change the password visibility from asterisks.
If two-step verification is set up for the account, also check that the code entered belongs to your Bits of Gold account.
If the account is locked due to multiple login attempts, check your email and follow the instructions to unlock the account. (For more information: Why is my account locked and how do I open it back?)
If you have performed these checks and still encounter login issues, please contact us.