If you have already deposited cryptocurrency to us and your deposit request was declined, you will need to contact us directly. One of our representatives will verify the details with you and arrange for the cryptocurrency to be sent back to the wallet from which it was originally sent.
A deposit request may be rejected for one or more of the following reasons:
Missing information in your profile, or refusal to complete required details.
The sending wallet address is associated with prohibited activity such as gambling, ransomware, etc.
The deposit request does not comply with our Terms of Use.
The transfer was made via a network that is not supported by us.
These are the networks we currently support for transfers only:
Bitcoin (BTC) – Blockchain network: Bitcoin
Ethereum (ETH) – Blockchain network: ERC-20
Litecoin (LTC) – Blockchain network: Litecoin
USD Coin (USDC) – Blockchain network: ERC-20
Solana (SOL) – Blockchain network: Solana
Ripple (XRP) – Blockchain network: Ripple
Cardano (ADA) – Blockchain network: Cardano
Polygon (POL) – Blockchain network: Ethereum
Sui (SUI) – Blockchain network: Sui