If your deposit request is rejected, the coins will be returned to the wallet from which they were sent to us.
A deposit request may be rejected for one or more of the following reasons:
Missing information in your profile, or refusal to complete required details.
The sending wallet address is associated with prohibited activity such as gambling, ransomware, etc.
The deposit request does not comply with our Terms of Use.
The transfer was made via a network that is not supported by us.
These are the networks we currently support for transfers:
Bitcoin (BTC) – Blockchain network: Bitcoin
Ethereum (ETH) – Blockchain network: ERC-20
Litecoin (LTC) – Blockchain network: Litecoin
USD Coin (USDC) – Blockchain network: ERC-20
Solana (SOL) – Blockchain network: Solana
Ripple (XRP) – Blockchain network: Ripple
Cardano (ADA) – Blockchain network: Cardano
Polygon (POL) – Blockchain network: Ethereum
Sui (SUI) – Blockchain network: Sui