Account closure is handled by one of our representatives, subject to our Privacy Policy and Terms of Service. If you wish to delete your account, please contact us via chat, email, or WhatsApp, and one of our representatives will assist you with the process.
Before your account can be deleted, please ensure that there are no remaining cryptocurrency or fiat balances in your account. Account deletion cannot be completed while any balance remains, so all assets must be withdrawn or sold before submitting your request.
Once we receive your request, account deletion is generally processed immediately. As part of this process, your account details and your entire order history will be permanently removed from our systems.
Please note: If your account is linked to Max, you must first cancel your card directly with Max. After the card has been canceled, the account deletion process may take several business days to complete. Once the process is finished, we will notify you that your account has been successfully deleted.